As businesses, we like to prepare for what we know is coming. Unfortunately, unprecedented times like these cannot be predicted and preparation is nearly impossible. Luckily, as human beings we possess the golden skill of adaptation.
The skill is certainly being tested today as the response to the coronavirus pandemic has caused a significant hiring surge to keep essential businesses functioning at the newly required levels. Essential retailers are quickly having to adapt their current hiring and training process at lightning speed to meet the demand for fast business at its peak.
As our situation becomes more challenging, the problem will create even more exposure. These are 3 ways to help you find your new rhythm amongst the surge of new employees:
- Accepting Change
Change has always had its place in business. The industry thrives on the ability to adapt to new customer needs and wants along with the cultural climate.
The most recent change amongst essential businesses has been the countless adjustments that had to be made to accommodate the safety of our world during the coronavirus pandemic. In order to settle into the new reality of cautious and fast service, we must acknowledge what has happened and that although change can bring fears and shifting routines, it can also generate growth and opportunity.
Change doesn’t have to carry a negative connotation. Here are some ways to accept the new reality we are facing and reclaim the meaning of change:
- Embracing the new skills you are acquiring with this change
- Realizing that this reality will not last forever
- Articulating to yourself and your team what this change means for the business
- Instilling a culture of strong team support
- Knowing that there are still things you CAN control
- Efficient Training
The raw truth is, we simply do not have the privilege of spending days training employees anymore. New employees, hired under these acute circumstances, must be able to learn the job quickly and start making an impact immediately to serve the flood of unpredicted business.
Training your new team more efficiently can save you time and resources while creating a strong employee.
Creating an innovative and effective new process will help you succeed in creating great employees even in the face of adversity. Here are some things you can add into that new hiring routine:
- Implementing online training resources
- Speeding up the time between training/shadowing and letting your new employee start to work
- Using employees to train new hires
- Understanding the driving reason your employees are still working
- Ensuring you are teaching the most critical information
- Positivity in the Workplace
Company morale has never been so important. In a time as chaotic and stressful as now, employers have become a beacon of light in the community.
As essential workers it can be easy to get overwhelmed and feel overlooked. Now, more than ever, we must make sure employees know how much their contribution is appreciated.
As humans we can feel uncertain and positive all in the same moment. Here are some simple ways to integrate positivity in the workplace when its most important:
- Integrating a note jar of encouragement in the break room
- Creating incentives for employees that go above and beyond their responsibilities
- Spreading words of encouragement through the store loudspeaker
- Providing a nonverbal way for customers to show their gratitude to employees
- Displaying positive quotes/affirmations around the store
We are grateful for all Essential Businesses for their service during this time. We are here for you.