Chatbots Can Help You Fill Retail Positions Quicker: 3 Terms You Need to Know

[et_pb_section fb_built=”1″ _builder_version=”4.9.4″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”1rem||||false|false”][et_pb_row _builder_version=”4.9.4″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.9.4″ _module_preset=”default”][et_pb_text _builder_version=”4.9.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]Chatbots are everywhere—they pop up on various websites, messaging apps, and via text messaging, and they help answer questions, provide technical support, and so much more. 
 
As they continue to evolve, chatbots—or what we call conversational applications—are popping up more and more to help find higher quality applicants, pre-screen candidates 24/7, and help save time and money.
 
These conversational applications can bring up to 10x more ROI than human recruiting alone and can cut recruiting time by 75%. But before we get into how, it’s important to understand three terms that define a chatbot so you’re equipped with a smoother, faster recruiting process. 
 

  1. 1. Artificial Intelligence. Simply put, artificial intelligence (AI) is a broad term that means that the programming of a computer system is able to perform tasks and learn new tasks that would before require only a human’s intelligence. 
  2. 2. Machine Learning. As AI continues to gather more data, machine learning enables the computer to learn from the data and adapt its answers to better answer the question at hand. 
  3. 3. Natural Language Processing. Another type of AI, natural language processing processes human language and language-based data to help inform future responses based on context. 

 
As chatbots continue to learn more, they’ll take over even more mundane human tasks. In recruiting, they help build better initial relationships with candidates by answering common questions and by guiding them through the initial screening process (which also helps build retention!).
 
Like its name, conversational applications aim to do just that: have conversations with candidates during the application process. These chatbots also mean no more phone screenings, which frees up staff so they can better service their clients.
 
As you continue to understand the vast growing field of chatbots, you’ll begin to see how AI, machine learning, and natural language processing can make your recruiting process easier. [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]

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