Recruiting skilled employees for your retail company is no easy task—especially when it comes to manually screening candidate after candidate only to have them not show up for their interviews. The amount of time and energy—not to mention money—that goes into recruiting adds up fast, so when a candidate doesn’t follow through, it feels like lots of resources wasted.
That’s where chatbots come in. Designed to have human-like conversations that instantly connect with and engage candidates, chatbots guide prospective staff through interview pre-screening tasks (which frees up your current staff so they can focus on customer care).
The types of chatbots range from basic to advanced, and it’s important to understand all of them so you can better decide what’s best for your business so it can run smoother and more efficiently. They are:
- Support chatbots. These perform one main function and don’t require much interaction.
- Skills chatbots. These follow commands and can be integrated into other smart devices and applications.
- Assistant chatbots. These are conversational and entertaining—think Siri and Alexa.
If you’re looking to have a chatbot help take over mundane human tasks to make your recruiting process easier and faster, you’ll most likely want to integrate an assistant chatbot that can analyze the questions your candidates ask and provide answers.
And that’s not all chatbots do. With the ability to schedule interviews and ask candidates follow up questions, you remain at the top of their mind and your retail company will have a better pool of high quality applicants so you can ensure you’re filling shifts and needs quicker.